The Phone Call That Reminded Me Why I Love What We Do

This morning, I grabbed my coffee and settled in at my desk, and that's when I heard Regina on the phone.

Our founder wasn't rushing through an order or rattling off a product catalog. She was really talking to someone. Asking questions. Pausing to listen. Explaining the difference between screen printing and embroidery like she was helping a friend pick out the perfect gift.

"Okay, so here's the thing about that method," she said. "It'll save you a bit of money, but for your logo? It's not going to look the way you want it to. Let me tell you what I'd recommend instead."

And then, I kid you not, she talked the client down to a simpler option that cost less but would actually look better for their brand.

That's Regina. That's us. That's just how we do things around here.

Look, I get it. Shopping for promotional products can feel like wandering through a maze blindfolded. There are a million options, a dozen ways to customize each one, and honestly? A lot of companies out there just want to take your money and move on to the next order.

We don't work like that.

When you call us, we're going to ask you questions. What's the vibe you're going for? Who's receiving these? What's your timeline looking like? And then we're going to walk you through your options, the real pros and cons, not just the upsell.

Sometimes that means we suggest something cheaper. Sometimes it means we recommend waiting an extra week for better quality. And yes, sometimes it means we'll straight-up tell you that what you're asking for isn't going to serve your brand the way you deserve.

Because here's the truth: your brand matters more to us than making a quick sale.

Whether you're ordering 50 tote bags for a conference or 500 custom hoodies for your team, every single item that goes out the door with your logo on it is a reflection of you. And we take that seriously.

We actually sent an email about this exact thing to our subscribers this week (because apparently, I can't stop talking about how much I love our team). If you want more stories like this, plus insider tips on what actually works in the promo world, join our mailing list here.

So yeah, if you're looking for someone who'll just take your order and ship it out, we're probably not your people.

But if you want a partner who genuinely cares about how your brand shows up in the world? Someone who'll take the time to make sure you're making the right choice, even if it means a longer conversation or a smaller invoice?

Then let's talk. Because your swag should be more than just "stuff." It should be kick ass.

Ready to make your brand shine? Reach out, we're here for you.